Return Policy

Last Updated: August 2026

Damini Saree Fashion mein hum products ko dispatch karne se pehle quality aur order details check karne ka poora effort karte hain.

Phir bhi agar aapko wrong, damaged ya eligible defective product receive hota hai, to hum applicable conditions ke according replacement/appropriate resolution provide karne ki koshish karenge.

1. Replacement Kab Applicable Hai?

Replacement following situations mein consider kiya ja sakta hai:

• Wrong product/article receive hua ho
• Product transit mein damaged receive hua ho
• Saree mein major manufacturing defect ho
• Product description ke according essential item missing ho
• Order mein koi item missing receive hua ho

Replacement approval product ki condition aur available evidence ki verification ke baad kiya jayega.

2. Unboxing Video Mandatory Hai

Customer safety aur dispute verification ke liye parcel receive karte waqt complete unboxing video banana strongly required hai aur damage/wrong/missing product claims ke liye mandatory evidence ho sakta hai.

Video:

• Parcel ke sealed condition se start hona chahiye
• Courier label clearly visible hona chahiye
• Parcel ko bina video stop kiye open karna chahiye
• Product aur packaging clearly visible honi chahiye

Agar unboxing video available nahi hai, to claim ko verify karna difficult ho sakta hai aur replacement request reject bhi ho sakti hai, especially jab issue packaging/transit/missing item se related ho.

3. Claim Ka Time Limit

Damaged, wrong ya missing product ki information delivery ke 24 hours ke andar customer support ko deni hogi.

Late claims ko accept karna difficult ho sakta hai kyunki courier/transit condition verify karna possible nahi reh sakta.

4. Replacement Request Kaise Karein?

Customer ko:

1. Order ID provide karna hoga.
2. Issue ki clear description deni hogi.
3. Complete unboxing video provide karna hoga, agar applicable ho.
4. Product ki clear photographs/video provide karni hogi.
5. Hamari team ke instructions follow karne honge.

Verification complete hone ke baad customer ko next steps bataye jayenge.

5. Product Ki Condition

Replacement ke liye product:

• Unused hona chahiye
• Washed nahi hona chahiye
• Altered/stiched/modified nahi hona chahiye
• Damage intentionally caused nahi hona chahiye
• Original packaging/tags/accessories ke saath, jahan applicable ho, available hona chahiye

Product ko use, wash, iron, stitch ya alter karne ke baad defect claim karna generally eligible nahi hoga, except where applicable law provides otherwise.

6. Kin Situations Mein Replacement Applicable Nahi Ho Sakta?

Generally following cases mein replacement available nahi hota:

• Customer ko product pasand na aana
• Personal preference change hona
• Colour preference change hona
• Order ke baad mind change hona
• Minor colour variation due to lighting, photography ya screen settings
• Customer dwara product damage karna
• Product wash/iron/alter/stitch karna
• Normal characteristics of fabric/handwork/printing ko defect samajhna
• Incorrect address/mobile number ki wajah se delivery issue
• Customer ki non-availability ke karan courier return

However, kisi bhi exclusion ko applicable consumer law ke mandatory rights ko limit karne ke liye interpret nahi kiya jayega.

7. Colour & Product Variation

Product photographs studio lighting, camera aur different screens par li ja sakti hain. Isliye actual product aur screen image ke colour mein minor difference possible hai.

Handwork, embroidery, printing, weaving aur fabric-based products mein minor variations bhi naturally possible ho sakte hain.

Aise minor variations ko automatically defect nahi maana jayega.

8. Replacement Availability

Replacement same product/article ki availability par depend karega.

Agar same product available nahi hai, to hamari team customer ko available resolution ke baare mein inform karegi.

9. Refund

Agar applicable circumstances mein replacement possible nahi hota aur refund applicable hota hai, to refund verification aur applicable payment/refund process ke according initiate kiya jayega.

Refund ka method original payment method ya applicable alternative method par depend kar sakta hai.

10. Important Note

Return/replacement process ke dauran product ko hamari approval ke bina kisi third party ko hand over na karein aur product ko further damage na karein.

Damini Saree Fashion ka objective customer complaints ko fair aur transparent manner mein resolve karna hai.

Agar aapko product mein koi issue milta hai, to please immediately hamari customer support team se contact karein.